We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return. The following items may not be eligible for return:
If you need to verify whether or not your item can be returned, please call our Customer Service Department at (866) 529-5530, option 4 and we’ll be happy to assist you.
JC Whitney does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. JC Whitney shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.
Warranty claims are those instances where the part is covered under a warranty for a period of time. The part works for a period of time, then fails. Please refer to our Warranty Policy to determine coverage. Most manufacturers offer extensive warranties with their products and require that you register your product to activate its warranty. Please refer to the manufacturer's instructions to ensure that you can take advantage of your product's warranty. If you are unable to contact the manufacturer in regards to their warranty policies, please call our Customer Service Department at (866) 529-5530, option 5. Defects are parts that fail to operate upon installation. To report a defective product, please call our Customer Service Department at (866) 529-5530, option 4.
Some of the items we carry have a Core Charge. The core is the original part that was on your car. When you send the core back to JC Whitney, the Core Charge is refunded. All core returns must follow a specific set of guidelines in order to be eligible for credit. You, the Customer will be responsible for the cost of shipping the core back to JC Whitney. Please call our Customer Service Department at (866) 529-5530, option 4, for instructions on returning your core.
We offer SmartLabel as a quick and easy return option. SmartLabel is a pre-paid, pre-addressed return label that you can use to return your product back to us. There’s no upfront payment needed – we will automatically deduct the SmartLabel return fee from your purchase credit (see fees below). To return, apply the SmartLabel to your package, and drop it in the postal system.
To create a Smart Label for easy returns click here
When using Smart Label you pay nothing up front, a return shipping charge will be deducted from your merchandise credit or refund based on the chart below:
RefundsAfter we receive your return it typically takes 3 - 5 business days to process a return item through our system.
You will receive an email confirmation once we have received your return. Certain items shipped directly from the manufacturer may require additional time for processing.
When you pay by credit card or bank debit card a return credit will be applied to the credit card or bank of origin within 48 - 72 hours after processing.
If your original payment was by Check or Money Order you will receive a refund check in 3 - 4 weeks after receipt of the returned order.