Customer Service:
What is your return policy?
We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return. The following items may not be eligible for return:
-
Repair manuals, CD-ROMS, or any product that allows you to download a program to the vehicle, as long as it has been opened. If the item is still unopened (sealed), it may still be eligible for return.
- Electrical parts that have been unsealed or plugged in.
- Custom-made and special order products.
- Batteries where acid has been added.
-
Parts that have been installed, welded, modified, cut, molded, mounted etc.
- Engines and transmissions that have been installed.
If you need to verify whether or not your item can be returned, please call our Customer Service Department at (866) 529-5530, option 4 and we’ll be happy to assist you.
JC Whitney does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. JC Whitney shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.
Warranty / Defects
Warranty claims are those instances where the part is covered under a warranty for a period of time. The part works for a period of time, then fails. Please refer to our Warranty Policy to determine coverage. Most manufacturers offer extensive warranties with their products and require that you register your product to activate its warranty. Please refer to the manufacturer's instructions to ensure that you can take advantage of your product's warranty. If you are unable to contact the manufacturer in regards to their warranty policies, please call our Customer Service Department at (866) 529-5530, option 5. Defects are parts that fail to operate upon installation. To report a defective product, please call our Customer Service Department at (866) 529-5530, option 4.
Core Returns
Some of the items we carry have a Core Charge. The core is the original part that was on your car. When you send the core back to JC Whitney, the Core Charge is refunded. All core returns must follow a specific set of guidelines in order to be eligible for credit. You, the Customer will be responsible for the cost of shipping the core back to JC Whitney. Please call our Customer Service Department at (866) 529-5530, option 4, for instructions on returning your core.
How do I track a package I returned using a SmartLabel?
We offer SmartLabel as a quick and easy return option.
SmartLabel is a pre-paid, pre-addressed return label that you can use to
return your product back to us. There’s no upfront payment needed – we
will automatically deduct the SmartLabel return fee from your purchase
credit (see fees below). To return, apply the SmartLabel to your
package, and drop it in the postal system.
Where do I get a smartlabel?
To create a Smart Label for easy returns click here
Where do I get a return form?
When using Smart Label you pay nothing up front, a return
shipping charge will be deducted from your merchandise credit or refund
based on the chart below:
- Up to 5 lbs $8.75
- 5 - 10 lbs $12.95
- 10 - 20 lbs $16.95
- 20 + lbs $25.95
- - Complete and enclose the return form located on the back of your packing slip.
- - Securely repackage your merchandise for the return back to JC Whitney.
- - Peel off the Smart Label and affix it to the carton.
- - Drop your package in the US Mail wherever you find it most convenient, at home, work or your local Post Office.
- Smart Label is for US Domestic returns only (excluding
Alaska and Hawaii) Cartons over 70 lbs cannot ship via Smart Label (See
Return On Your Own Instructions). here
Where is my refund?
RefundsAfter we receive your return it typically takes 3 - 5 business days to process a return item through our system.
You will receive an email confirmation once we have received
your return. Certain items shipped directly from the manufacturer may
require additional time for processing.
When you pay by credit card or bank debit card a return credit
will be applied to the credit card or bank of origin within 48 - 72
hours after processing.
If your original payment was by Check or Money Order you will
receive a refund check in 3 - 4 weeks after receipt of the returned
order.
