Shop by phone: 1.866.529.5530
Home Help Center Easy Returns

Easy Returns

How do I return a product?

How do I return a product?

We offer two ways to return a product: Using a Smart Label or Requesting for an RMA number.

Smart Label return labels are a quick and easy return option. A Smart Label is a pre-paid, pre-addressed return label that you can use to return your product back to us.

Upon receiving your product, please check your invoice for an attached Smart Label. Choose from the options below depending on if you have a Smart Label or not.

MY PACKAGE HAS
A SMART LABEL
  • If you use a Smart Label, you will pay nothing up front.
  • A return shipping charge will be deducted from your merchandise credit. Return shipping charges are listed on the front of your invoice.
Show me how to use a Smart Label
I HAVE NO SMART LABEL /
MY SMART LABEL IS DAMAGED
If your package did not come with a SmartLabel, or your SmartLabel has been damaged or compromised in any way, you can call our customer service or fill out our returns form (RMA) to request for an RMA number. For a detailed step-by-step procedure, you can follow the link below. Take me to the RMA request page

Using a Smart Label

Using a Smart Label

We offer Smart Label return labels as a quick and easy return option. A Smart Label label is a pre-paid, pre-addressed return label that you can use to return your product back to us. Returning using a Smart Label is easy!

  • 1 Complete the return reason section at the bottom of the form

  • 2 Indicate if you want a refund or to have your item replaced

  • 3 Pack the item(s) in the original packaging and include the return form.

  • 4 Securely attach the Smart Label from the front of your invoice to the box.

  • 5 Take your package to any US Post Office or give the package to a US postal worker making a delivery or pick up at your residence or place of business

Smart Label Frequently Asked Questions

Will you charge me anything for using a SmartLabel?

There’s no upfront payment needed – we will automatically deduct the SmartLabel return fee from your purchase credit (see fees below). A return shipping charge will be deducted from your merchandise credit or refund based on the chart below:

Up to 5 lbs $ 8.95
5 - 10 lbs $ 13.95
10 - 20 lbs $ 17.95
20+ lbs $ 25.95
ShowRequestRMA

Please Note:

  • SmartLabel labels are for US Domestic returns only (excluding Alaska and Hawaii)
  • Cartons over 70 lbs cannot ship via the SmartLabel process. Instead, the Customer Service Department will advise you on how to complete the return.
What can I return?

We will accept authorized returns within 30 calendar days of the date the product was received by the buyer or original recipient. Authorized returns need to be returned with all of the items that were included in the original package(s). All authorized returns must be in their original condition, include all components, and cannot be disassembled, mounted or damaged due to incorrect installation. Returns missing components may not be credited. We are not responsible for part damage due to poor or incorrect installation. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

Parts Not Returnable:

  • Repair manuals, CD-ROMS, or any product that allows you to download a program to the vehicle, as long as it has been opened. If the item is still unopened (sealed), it may still be eligible for return
  • Electrical parts that have been unsealed or plugged in
  • Custom-made and special order products
  • Batteries where acid has been added
  • Parts that have been installed, welded, modified, cut, molded, mounted, etc.
  • Engines and transmissions that have been installed.
Expected Refund Timeline

Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a "credit approved" email the day you are credited. If the purchase was made through a debShowRequestRMAit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back onto your account.

Requesting for an RMA number

Requesting for an RMA number

If you did not find a Smart Label with your invoice, or if your SmartLabel is damaged or compromised, you can request for an RMA number. Return Merchandise Number, or RMA Number, is an internal reference / tracking number that can be obtained by calling our Customer Service department or by completing the required online form for any parts you would like to return. Just follow these easy steps to request for an RMA number

  • 1 Fill out the RMA form ( found here ) or Call our Returns Desk at (866) 529-5530, option 4.

  • 2 Our Returns Desk will provide you an RMA number. If the error is on our part, a prepaid return label will be emailed to you.

  • 3 If a return label was emailed to you, print it. If not, our Returns agent will instruct you on how to purchase your own.

  • 4 Pack the item(s) in the original packaging and include the return form.

  • 5 If you’ve printed a return label, securely attach it to the box containing the items you are returning.

  • 6 Depending on the type of label, you may need to drop your package at any USPS office, or at a FedEx hub.

RMA Frequently Asked Questions

What can I return?

We will accept authorized returns within 30 calendar days of the date the product was received by the buyer or original recipient. Authorized returns need to be returned with all of the items that were included in the original package(s). All authorized returns must be in their original condition, include all components, and cannot be disassembled, mounted or damaged due to incorrect installation. Returns missing components may not be credited. We are not responsible for part damage due to poor or incorrect installation. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

Parts Not Returnable:

  • Repair manuals, CD-ROMS, or any product that allows you to download a program to the vehicle, as long as it has been opened. If the item is still unopened (sealed), it may still be eligible for return
  • Electrical parts that have been unsealed or plugged in
  • Custom-made and special order products
  • Batteries where acid has been added
  • Parts that have been installed, welded, modified, cut, molded, mounted, etc.
  • Engines and transmissions that have been installed.
Expected Refund Timeline

Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a "credit approved" email the day you are credited. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back onto your account.

Return and Cancellation Policy

Return and Cancellation Policy

Cancellations

You may cancel your order at any time prior to receiving an order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be cancelled after receiving an electronic order acceptance.

In addition, all orders placed between Friday after 5PM EST to Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment.

Returns

We will only accept authorized returns within 30 calendar days of the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.

All authorized returns must be unused and in their original condition, include all items and components that were included in the original package and cannot be disassembled, mounted, or damaged due to incorrect installation or user error. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure.

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if you receive missing, damaged or incorrect parts to prevent you from being charged freight on both receipt and return. We are not responsible for missing, damaged, or incorrect parts after 30 days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. THE FOLLOWING PARTS ARE NOT RETURNABLE: Service Manuals (unless they are sealed and in their original condition), CD-ROMS, Special-order products, and Custom-made products cannot be returned for any reason. Batteries with acid, painted parts, modified parts, and electrical parts are not returnable if they have been plugged in or unsealed for any reason.

Return Procedure
In order to obtain a Return Merchandise Authorization (RMA) Number, complete an online RMA form or call the Returns Desk.

  1. File online - Provide your order number, name, email address, phone number and the part number you wish to return, along with an explanation as to why the part is being returned. If you do not have your order number (or P.O#), please indicate when your order was purchased and the full name you used upon ordering.
  2. Call us - Call the Returns Desk at 1.312.431.6098
  3. Use the Pre-Paid Shipping Label - For certain of our transactions, we may have included a return shipping label as part of your invoice. If there is a shipping label included on the back of your invoice you can peel it off and use it to return your product. Please take a moment to fill out the reason for your return and place it in the box you are returning to us.

All returns must be packaged securely. Please make sure to check if there are any special packaging instructions to ensure that no shipping damage occurs. We cannot be responsible for damaged returns resulting from inadequate packaging.

RMA Number(s) together with the return shipping instructions will be sent through email immediately after receipt of the fully completed form. An RMA number is required to track and process your return.

Freight Charge
Return freight charges are not reimbursable unless the return is due to a manufacturer’s defect or a direct result of an error on our part.

Refund Processing
Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a "credit approved" email the day you are credited. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back onto your account.

Core Returns
Some products have a core charge associated with them. A core is some portion of a part that can be recycled or reused by its manufacturer. Doing this saves the manufacturer money and helps our environment. For this reason a product with a core has an additional charge associated with it. If the old part is returned in reusable condition (either to one of our stores or shipped back to our online store), simply mail the core back to us along with your original receipt within sixty (60) days of the delivery date and your core refund will be issued! Core returns need to be for the exact part purchased and cannot be damaged. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to us. Please call our Returns Desk at 1.312.431.6098 for instructions on returning your core.

Where is my refund?

Where is my refund?

Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a "credit approved" email the day you are credited. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back onto your account.

Advertisement
Advertisement
Advertisement
Advertisement

All Makes | All Brands | All Parts | Sitemap | Product Categories

Copyright © 2017 JC Whitney.
All Rights Reserved.