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Ordering Information

Ordering Information

How do I search for items in your website?

The easiest way to search for an item on our website is by doing a "keyword" search. On the upper portion of the JC Whitney page, you will find a “Search” box. Simply click on that box and type the specific item you are looking for. Keep your search terms simple and short to help you get better results.

If you want to do a more customized search, you can also search out list of items by clicking on he “Shop by Vehicle” button found on the upper left-hand side of the site page. The next page will then let you narrow down your search according to the year, make, and model of your car. Once you’ve selected your specific vehicle, you can now choose the category you’d like to shop in. This will lead you to the list of products that matches your details. You can also shorten the list further by choosing the item’s fit in the navigation pane found on the left side of the screen.

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Can I change the order I just placed?

Because we process all our orders electronically, the window to make changes or cancel your order is very small. Once the order is submitted to our warehouse for processing, it may be too late to make any changes. Please call our Customer Service Department at 1-866-529-5530, option 3 to verify if you can still make changes to your order.

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How do I report typos or errors found on your website?

Everything listed on our website is thoroughly checked before it goes live. However typos and other errors are still unavoidable. We apologize for the inconvenience that any product description or pricing errors may have caused you. We would also greatly appreciate if you let us know of these errors immediately so we can correct the information found on our website. Email us at customerservice@jcwhitney.com and we will get to it as soon as possible.

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Order Tracking

Order Tracking

How do I track my order and check status?

After ordering, you will receive an Order Number which can be used to track your order. Alternatively, JC Whitney registered users can log-in and check the status of their orders in the Order History tab of their account.

To log in to your Account, you can click here.

If you don’t have a JC Whitney account yet, you can register here.

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Can I cancel or change details about my order?

Because we process all our orders electronically, the window to make changes or cancel your order is very small. Once the order is submitted to our warehouse for processing, it may be too late to make any changes. Please call our Customer Service Department at 1-866-529-5530, option 3 to verify if you can still make changes to your order.

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Warranty Policy

Warranty Coverage Policy

Limited Warranty Policy

Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchases. The manufacturer’s warranty shall be the exclusive remedy for any such product defect or failure. Please refer to the manufacturer’s instructions to ensure that you can take advantage of your product’s warranty. Some manufacturers require that you register your product to activate its warranty. We specifically disclaim any other express or implied warranties for products covered by a manufacturer’s warranties.

For products not covered by a manufacturer’s warranty, we provide a limited warranty of 90 days for defective products from the date the product is received by the original purchaser or installer, unless otherwise specified at the time of purchase. The warranty only covers a parts replacement of a defective part unless a part cannot be obtained in its place. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it meets the following terms and conditions:

  • All products subject to a warranty claim must contain a defect in workmanship or material. The warranty does not extend to normal wear and tear of products; products damaged due to environmental conditions including rain, snow, hail, salt, or natural disasters; products damaged due to accident or collision; or product damage caused by other faulty parts.
  • All items must be in their original condition and must not be damaged due to incorrect installation upon return. Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.
  • The warranty is subject to the General Warranty Limitations below.

If something goes wrong with your product, please contact our Warranty Team at 1-312-431-6098 to have a replacement shipped to you. Please have your order number ready to ensure timely processing of your service contract.

General Warranty Limitations (Applies to all Product Warranties)

For each of our product warranties offered above, the following provisions apply:

  • The warranty is limited only to the original purchaser and is non-transferable.
  • Under NO circumstances will our liability exceed the amount of the original sale.
  • EACH WARRANTY DOES NOT COVER ANY LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, AIR FREIGHT CHARGES, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.
  • Return shipping is the responsibility of the purchaser. We will not reimburse any return shipping charges incurred.
  • All warranty claims must be accompanied by the original sales invoice. In addition, all returned items must have the RA (Return Authorization) number written outside the shipping box prior to return. Returned items without an original sales invoice or without the RA numbers will NOT be accepted. Please refer to our Return and Cancellation Policy for more detail.
  • The warranty does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.

Each warranty represents the exclusive remedy for any product defect or failure and our total liability for any part we warrant. WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, CONDITION OF ANY KIND OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers of implied warranties. Therefore all implied warranties that may apply to your part are limited to the duration of this written warranty. Some states also do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental, special or consequential damages, so the above information may not apply to you. Each warranty gives you specific rights, and you may have other rights which vary from state to state. We do not authorize any person to vary the terms, conditions or exclusions of any warranty. If any provision of a warranty should become invalid or unenforceable because of any laws, the remaining terms and provisions of the warranty shall remain in full force and effect. To the extent allowed under local law, the remedies provided in the Warranty Coverage Policy are the customer’s sole and exclusive remedies.

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