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Privacy Policy

What is your privacy policy?

For more than 90 years, JC Whitney has provided our valued customers with trusted products and committed service. As part of our commitment to service, we have instituted a privacy and security policy to show that we are dedicated to ensuring that your personal and business information is held to the highest standard of protection. The information below will make you aware of our privacy and security practices. We will present choices, that you, our valued customer, can make when viewing our website or completing a transaction with the Whitney Automotive Group.

What types of personal information do you collect?

We collect and store the personal information that you provide us when you shop in our site, request information, or contact customer service by telephone or e-mail. We use this information to process orders, suggest products or services that may interest you, and provide services that will give you the best shopping experience while using our retail website. Personal information may include, but is not limited to the following:

  • Online Purchases - It is necessary to give us your name, email address, shipping address, billing address, and credit card information to complete your online purchase. If you create an online account, the same type of information is collected and stored to make your shopping fast and easy.
  • Catalog Requests - We need your name and mailing address in order to mail free catalogs or information about other products and services that you requested. We may also ask for a phone number or an email address to be able to contact you if there is a problem with mailing. To stop receiving catalogs, please call 1-800-866-529-5530.
  • E-mail Offers - When you sign up for our email offers, we store your email address and will notify you of exclusive customer offers and opportunities. This will let you avail of additional savings on select products. However, you have the option to unsubscribe at any time.
  • Customer Service - When you call our customer service center, you may be asked to provide personally identifying information. This will let us create an account to be used for reference on future calls in order to best assist you with you over the phone.
What types of non-personal information do we collect?

Besides the personal information that you provide to us that enables you to shop online, receive catalogs, or contact us with ordering questions, we also collect and store information that is non-personal in nature by using cookies.

What are cookies?

Cookies are small pieces of data that are sent by our web server and stored on your web browser once you access our website. They help track website activity such as visitor preferences, pages accessed, etc. This way, we can remember your information so that you don't have to reenter it every time you visit our websites. If you access our website via one of our email campaigns, we store your email address in a cookie.

You can disable cookies by turning them off in your browser preferences. When you do this, however, you will not be able to enjoy the full capabilities of our website. We suggest placing your order and then deleting the cookies once you have finished your shopping or browsing session.

How do we protect your information?

Protecting your information is our top priority. When you place your order, your information is secured by our use of a secure server (SSL). Access to this information is made limited by a software encryption and protected against unauthorized use. Our secure site is recognized and certified by CyberTrust, a leading computer network security company.

How do we use the information that we collect?

Our goal is to provide you with the most efficient, hassle-free shopping experience possible. We may use the information that you provide us:

  • To create account information, user-friendly shopping tools, and other site features that will give you a more personalized shopping experience;
  • To enable you to make online purchases;
  • To send you catalogs, direct mailings and requested product and service information in the mail;
  • To notify you by mail or email of special promotions, upcoming events or new products or services;
  • To provide our authorized third parties and affiliates with your information when deemed necessary.
Customer Service

The personal information you provide us when ordering online or by phone is information that we retain to help with future orders or questions. We will sometimes share this information with carefully selected companies who may have products or services that may interest you. However, we will never disclose your information without your consent. If you do not wish to receive these solicitations please forward your name, address, and phone number to: Customer Service Department, Customer Service Manager, 761 Progress Pkwy, La Salle, IL 61301.

Third Party

Authorized Third Parties There is a link on our "Order Confirmation" page that directs customers to another website. This website makes an offer of rebates and discounts for a monthly subscription fee. It requires your explicit consent to transfer your information only if you choose to accept their offer. If you follow the link after agreeing to a subscription, JC Whitney will transfer your name, street address and credit or debit card information to the operators of that website so that they can fulfill your subscription and charge your card. If you follow the link but do not accept the offer, no personal or credit/debit card information will be transferred.

We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology used by most major websites. No personal information is collected or used in this process. They do not know the name, phone number, address, email address, or any other personal information about the user.

You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative's website: http://www.networkadvertising.org

We use a third party service provider to capture and serve product reviews on our behalf. They have access to personal information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of the data. They are restricted from using this data for other purposes or in any way other than to provide the requested services to JC Whitney.com. They are not allowed to alter or resell the data. We have also contracted a third party provider to monitor certain pages of our website for the purpose of reporting website traffic and other advertising statistics. With our authorization, this third party may use cookies and/or other monitoring technologies to compile anonymous statistics about our website visitors. No personal information is transferred to this third party.

We have also contracted a third party provider to monitor certain pages of our website for the purpose of reporting website traffic and other advertising statistics. With our authorization, this third party may use cookies and/or other monitoring technologies to compile anonymous statistics about our website visitors. No personal information is transferred to this third party.

Third Party Links to our websites may include links to other websites that might take you away from our site, such as sites of outside business partners, vendors, and advertisers. These sites have separate privacy and data collection practices. JC Whitney has no control over such websites and is not responsible or liable for the privacy practices or information-gathering practices of other entities or websites. Except as stated in this Privacy Statement, we will not provide any of your personal information to these third parties without your prior consent.

Consent

By using this website you consent to the collection and use of information by JC Whitney. Changes to our privacy policy will be posted to this page so you will be kept up to date.

Is your website secure?

Protecting your information is our top priority. When you place your order, your information is secured by our use of a secure server (SSL). Access to this information is made limited by a software encryption and protected against unauthorized use. Our secure site is recognized and certified by CyberTrust, a leading computer network security company.

How do I unsubscribe from receiving JC Whitney Emails?

Direct Mailings and E-mail: Occasionally, we will use your mailing address or email address to send you information about new products, direct mail materials, sales promotions, or web-only exclusives. You will also be automatically eligible for and may receive similar promotional information via e-mail from our affiliated companies and brands. This will include their special announcements about that brand's products and services, sales and other promotions. If you do not wish to receive offers via direct mail, you can contact us using our Customer Service at 1-866-529-5530. If you do not wish to receive offers from our affiliates or from JC Whitney via e-mail, please send us your full name (first and last), complete mailing address and your email address to customerservice@jcwhitney.com. Please be aware that we will never rent or sell your e-mail address to outside marketing companies.

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