Shop by phone: 1.866.529.5530

FAQ

Top Questions

Top Questions

What is your Return and Cancellation Policy?

We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return.

To see detailed info about our Return and Cancellation Policy, please click here.

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How do I return a product?

We offer two ways to return a product: Using a Smart Label or Requesting for an RMA number.

Smart Label return labels are a quick and easy return option. A Smart Label is a pre-paid, pre-addressed return label that you can use to return your product back to us.

Upon receiving your product, please check your invoice for an attached Smart Label. Choose from the options below depending on if you have a Smart Label or not.

To view detailed steps on how to return a product, please click here.

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Do you offer express/expedited shipping?

Yes. For more info, please click here.

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Do you ship outside the US?

Yes. We have partnered with Bongo International, a third-party international payment and shipping institution, to deliver products in countries outside US. You can avail of:

  • Secured checkout utilizing industry-leading encryption methods.
  • Highly discounted shipping rates.
  • Full landed cost (duties and taxes) billed upon checkout.
  • Consolidation of packages to ensure the lowest shipping cost to the end destination.
  • Direct tracking all the way to the end destination.

We ship orders directly to the Bongo warehouse, where they consolidate your order and export it to your country. By selecting another country from the "Country" drop-down selection in the checkout, you'll be automatically redirected to the Bongo Checkout.

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Do you have a retail store?

Yes, there is a JC Whitney Retail Store! We are located at 761 Progress Parkway, LaSalle, IL 61301 (Rt. 6 just West of Rt. 178, South of 1-80). We have a large selection of automotive and motorcycle accessories, parts and tools, including unique and hard-to-find items. Click this link to see more about the items we sell, our store hours, and other information.

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Do you price match?

Low Price Policy

We guarantee our Low Price Policy on every product we sell. We’re so confident with our low prices that if you find a competitor advertising the same product at a lower price we will either Match or Beat that price subject to the terms of this policy. If you find a lower competitor price, just call us at [1.312.431.6098] and will do our best to verify the competitor price over the phone so we can either Match or Beat that price on the spot. You may also call us if you have purchased a product from a competitor within the prior thirty (30) days and want us to Match or Beat that price.

Our ability to price match is subject to the following limitations:

  • The part MUST be made by the same manufacturer.
  • The part MUST have the same manufacturer part number.
  • The part MUST be in stock, brand new, and available to ship.
  • The part MUST be currently advertised by a competitor at the price you want matched or otherwise purchased from a competitor at the price you want matched within the prior thirty (30) days. You must provide an original sales receipt for any prior purchase.
  • Shipping Costs and Handling Fees MUST BE included in final total cost of the price match.
  • Price matching cannot be combined with other promotional offers offered by us.
  • Price matching does not apply to rebates, employee discounts, liquidations, auction sites such as Ebay, or membership-based retailers.
  • Price matching only applies to orders shipped in the United States.

While we try our best to price match every product possible, we reserve the right to not price match in certain limited instances. For example, we reserve the right to limit the amount of price match requests per customer. We also reserve the right not to honor a price match where we believe there is fraud or an otherwise erroneous product listing. We also may choose to exclude certain product categories such as wheels and tires at our sole discretion.

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About the JC Whitney Catalog

About the JC Whitney Catalog

How to view online copies of the JC Whitney Catalog?

We have the latest copies of the JC Whitney Catalog viewable online. You can click here to view them.

Can I request for a Catalog to be sent to me?

Yes, and it’s FREE! Click here to go to the Request Free Catalog page, then select up to two catalogs and enter your address. Catalogs takes three weeks to arrive in the mail. If you are outside the United States, we encourage you to view our catalogs online.

About the JC Whitney Mailing List

About the JC Whitney Mailing List

How do I subscribe to the JC Whitney Mailing List?

When you purchase products from us you are required to provide us with your email address. We use your email address to keep you updated on the status of your order. We use this to send you your order confirmation, tracking numbers and other pertinent information about your order such as notifications on shipping delays. You will also receive product updates, recommendations, special announcements as well as email-only discounts from JCWhitney.com

Additionally, subscription to the mailing list can be done by simply clicking on the sign up button located at the lower right side portion of the website.

How do I unsubscribe from receiving JC Whitney Emails?

You can always stop these emails by clicking on the unsubscribe link found on every email we send you or by emailing us at privacy@jcwhitney.com. We respect your privacy and will never rent or sell your email address to external marketing companies.

About JCW on Social Media

About JCW on Social Media

Follow us for more discounts and the best stories from the automotive world!


Facebook: https://www.facebook.com/JCWhitney

Twitter: https://twitter.com/jc_whitney

Google+: https://plus.google.com/+jcwhitney

Instagram: https://instagram.com/teamjcwhitney/

Pinterest: https://www.pinterest.com/jcwhitneyfans/

YouTube: https://www.youtube.com/user/JCWhitneyVideos

JCW Blog: http://blog.jcwhitney.com/

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