We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return.
To see detailed info about our Return/Exchange Policy, please click here.Back to Top
We offer two ways to return a product: Using a Smart Label or Requesting for an RMA number.
Smart Label return labels are a quick and easy return option. A Smart Label is a pre-paid, pre-addressed return label that you can use to return your product back to us.
Upon receiving your product, please check your invoice for an attached Smart Label. Choose from the options below depending on if you have a Smart Label or not.
To view detailed steps on how to return a product, please click here.Back to Top
Yes. For more info, please click here.Back to Top
Yes. We have partnered with Bongo International, a third-party international payment and shipping institution, to deliver products in countries outside US. You can avail of:
We ship orders directly to the Bongo warehouse, where they consolidate your order and export it to your country. By selecting another country from the "Country" drop-down selection in the checkout, you'll be automatically redirected to the Bongo Checkout.Back to Top
Yes, there is a JC Whitney Retail Store! We are located at 761 Progress Parkway, LaSalle, IL 61301 (Rt. 6 just West of Rt. 178, South of 1-80). We have a large selection of automotive and motorcycle accessories, parts and tools, including unique and hard-to-find items. Click this link to see more about the items we sell, our store hours, and other information.Back to Top
Yes. We search our competitors' pricing every day to make sure we have the best price in the industry and we include free shipping. If you find that one of our online competitors has a better advertised price on the same part, we believe we can match it or beat it. Call us and let us try!. This is what we call "Your Low Price Guarantee".
To help you better understand, just follow this simple equation: Merchandise Selling Price - Discounts + Shipping, Handling & Insurance = the Total Price of Purchase
Eligibility for the refund is for products purchased that meet the following conditions:
We have the latest copies of the JC Whitney Catalog viewable online. You can click here to view them.
Yes, and it’s FREE! Click here to go to the Request Free Catalog page, then select up to two catalogs and enter your address. Catalogs takes three weeks to arrive in the mail. If you are outside the United States, we encourage you to view our catalogs online.
When you purchase products from us you are required to provide us with your email address. We use your email address to keep you updated on the status of your order. We use this to send you your order confirmation, tracking numbers and other pertinent information about your order such as notifications on shipping delays. You will also receive product updates, recommendations, special announcements as well as email-only discounts from JCWhitney.com
Additionally, subscription to the mailing list can be done by simply clicking on the sign up button located at the lower right side portion of the website.
You can always stop these emails by clicking on the unsubscribe link found on every email we send you or by emailing us at email@example.com. We respect your privacy and will never rent or sell your email address to external marketing companies.
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