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Return and Cancellation Policy

Cancellations

You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping.  Therefore, no orders can be canceled after receiving an electronic order confirmation.

In addition, all orders placed between Friday, 5pm EST, to Monday, 9am EST, (or Friday 2pm PST, to Monday, 6pm PST) cannot be canceled, because orders are processed over the weekend for shipment. 

Returns

We will only accept authorized returns within (i) 90 calendar days for certain Kool Vue, Replacement, Bolton Premiere, Evan Fischer, Garage Pro, StyleLine, N-Dure, Auto Trust, 4WD Pros and Item Auto products, and (ii) 30 calendar days for all other products from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.

All authorized returns must be unused and in their original condition, including all items and components that were included in the original package.  Items being returned must not have been disassembled, mounted, or damaged due to incorrect installation or user error. We are not going to be responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure, see below.

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a damaged part, DO NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipping company and have the package returned to sender.  Also, please call us immediately if you receive missing, damaged or incorrect parts to prevent you from being charged freight on both receipt and return. We are not responsible for missing, damaged, or incorrect parts after (i) 90 calendar days for certain Kool Vue, Replacement, Bolton Premiere, Evan Fischer, Garage Pro, StyleLine, N-Dure, Auto Trust, 4WD Pros and Item Auto products, and (ii) 30 calendar days for all other products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS.

The following parts or products are NOT RETURNABLE for whatever reason:

  1. Service Manuals (unless they are sealed and in their original condition); 
  2. CD-ROMS, 
  3. Special-order products, 
  4. Custom-made products,  
  5. Battery that has been filled with acid,  
  6. painted parts,  
  7. parts that have been modified,   

NOTE: Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.

Return Procedure

In order to obtain a Return Merchandise Authorization (RMA) Number, complete an online RMA form or call our Returns Desk.

1. File online – kindly provide us the following information about your order:

  1. Order Number or PO Number, 
  2. Customer's name,
  3. email address,
  4. phone number and
  5. the part number/s of the item/s you want to return; and, 
  6. a complete and detailed explanation as to why the part is being returned.  

REMINDERS: 

  1. Please expect to be contacted by our agents in case additional information about the return is required. 
  2. If you do not have your order number (or PO#), please indicate when your order was purchased and the full name you used upon ordering.  

2. Call us - Call our Returns Desk at 1-866-529-5530.  

  • Mondays to Fridays from 9am to 11pm EST; (6am to 8pm PST)  
  • Saturdays from 9am to 8pm EST; (6am to 5pm PST)  
  • Sundays - Closed  

3. If you should reach us after office hours, leave a message with the following information so that we can call you back when we open: 

  1. order number, 
  2. customer name on the order,
  3. phone number; and, 
  4. the best time to call you back within our office hours.   

All items for return must be packaged securely. Please make sure to check if there are any special packaging instructions to ensure that no shipping damage occurs.  We will not be responsible for damaged returns resulting from inadequate packaging.

RMA Number(s) together with the return shipping instructions will be sent through email immediately after receipt of the fully completed form.  An RMA number is required to track and process your return.

Freight Charge

Return freight charges are not reimbursable unless the return is due to a manufacturer’s defect or a direct result of an error on our part.

Refund Processing

Refunds are normally processed and credited within 24-48 business hours after our warehouse receives your part/s. Once the returned part/s has been inspected and processed, the refund will be credited to the payment method you used to buy the item/s you ordered.  You will receive a "credit approved" email the day your refund is processed.  If the purchase was made through a debit or credit card, it may take an additional 1-7 business day/s for your financial institution to reflect the credit back on your account.

Core Returns

Some products have a core charge associated with them. A CORE is some portion of a part that can be recycled or reused by the manufacturer. Doing this lowers the manufacturing cost of new parts and helps our environment.

For this reason, a product with a CORE charge/deposit has an additional charge associated with it. If your old part, the CORE, is returned to us in reusable condition (either to one of our stores or shipped back directly to the re-manufacturer) we will refund you the amount of the CORE charge/deposit.  Please call our Returns Desk at 1-866-529-5530, select Option #3, to get an RMA number and instructions on returning your core.  Once you have an RMA number, simply mail back the CORE to the address provided together with a copy of your original receipt within sixty (60). 

Core returns must be for the exact same part purchased and cannot be damaged. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to Carparts.com or the manufacturer.